Terms of service
Terms of Service
Last updated: June 30, 2026
Welcome to Fluffy Runner. These Terms of Service explain the rules and conditions for using our website and purchasing from our store.
By accessing our website, browsing our products, or placing an order with Fluffy Runner, you agree to these Terms of Service.
1. Overview
This website is operated by Fluffy Runner.
Throughout the site, the terms “we,” “us,” and “our” refer to Fluffy Runner. The terms “you” and “your” refer to the customer, visitor, or user of the website.
By using our website or purchasing from us, you agree to follow these Terms, along with our Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies posted on our website.
2. Online Store Terms
By using our website, you confirm that you are old enough to make purchases online under the laws of your location, or that you have permission from a parent or legal guardian.
You agree not to use our website or products for any unlawful, unsafe, or unauthorized purpose.
You may not use our website in a way that damages, disables, interferes with, or disrupts the website, checkout process, payment system, or customer experience.
3. Product Description
Fluffy Runner products are novelty stuffed animal/plush items designed for entertainment, gifting, display, and light play.
Depending on the product model purchased, the plush may include a motion-style design where gently shaking or moving the plush from the top of the head causes the feet or legs to swing back and forth, creating a “running” effect.
Product details may vary by model, including:
- plush size;
- animal design;
- colour;
- fabric texture;
- stuffing level;
- leg shape;
- facial details;
- packaging;
- movement style;
- accessories included, if any.
We do our best to display product photos, videos, descriptions, colours, and features accurately. However, we do not guarantee that your product will appear or move exactly the same as photos, videos, advertisements, or examples shown online.
Small differences may occur due to lighting, screen settings, manufacturing, fabric texture, stuffing, stitching, packaging changes, supplier updates, product model differences, or customer use.
4. Product Movement and Running Effect
Fluffy Runner products are designed to create a playful “running” effect when the plush is gently held and shaken or moved from the top of the head.
The final movement may vary depending on:
- the exact product model;
- how the plush is held;
- how gently or firmly it is moved;
- leg position;
- plush shape;
- fabric softness;
- stuffing level;
- normal manufacturing differences;
- customer handling over time.
Fluffy Runner does not guarantee that the movement, speed, swinging effect, appearance, or running motion will look exactly the same as shown in product photos, videos, advertisements, social media content, or example images.
The product should not be shaken aggressively, swung forcefully, thrown, pulled, twisted, or used in a way that may damage the plush, seams, stuffing, limbs, or accessories.
5. Plush Features and Variations
Fluffy Runner products may vary slightly in size, shape, fluffiness, colour, stitching, facial details, leg movement, and overall appearance.
These small variations are normal and do not automatically mean the product is defective.
Flattening or compression may occur during shipping. In many cases, the plush may naturally regain shape after being removed from packaging and gently fluffed by hand.
6. Product Care
Customers are responsible for following all product care instructions.
Improper care may affect the appearance, softness, shape, stitching, stuffing, movement, and lifespan of the product.
We are not responsible for damage caused by:
- incorrect washing;
- soaking;
- drying with excessive heat;
- ironing;
- bleaching;
- harsh detergents;
- water exposure;
- improper storage;
- pulling on the head, legs, ears, tail, seams, or accessories;
- aggressive shaking;
- throwing, swinging, dropping, or rough handling;
- pet damage;
- stains;
- odours;
- normal wear and tear.
7. Product Use and Safety
Fluffy Runner products are intended for normal personal use only.
Customers must use the product responsibly and follow any instructions provided with the item or listed on the product page.
Fluffy Runner products are not intended to be used as pet toys, chew toys, infant products, sleep-safety products, or products for rough play.
Do not place the product in the mouth. Do not use the product near open flames, heaters, candles, stoves, or other heat sources.
Children should use the product with adult supervision where appropriate.
Fluffy Runner is not responsible for injuries, irritation, allergic reactions, choking risks caused by misuse or damaged parts, property damage, misuse, improper use, or failure to follow product instructions.
8. Orders
Placing an order does not guarantee acceptance.
We reserve the right to refuse, cancel, or limit any order where permitted by law, including orders that appear:
- fraudulent;
- suspicious;
- high-risk;
- abusive;
- incorrectly priced;
- unavailable;
- in violation of our policies.
After placing an order, you may receive an order confirmation email. This means we received your order, but it does not guarantee that the order has been fulfilled or shipped.
9. Pricing and Availability
Prices are shown on our website and may change without notice.
We reserve the right to:
- update prices;
- correct pricing errors;
- change product details;
- update product photos;
- limit product quantities;
- discontinue products;
- cancel orders affected by errors;
- refuse service where permitted by law.
If a pricing, product, or availability error affects your order, we may contact you to resolve the issue.
10. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
Fluffy Runner is not responsible for delays caused by:
- shipping carriers;
- customs;
- weather;
- holidays;
- incorrect addresses;
- local delivery issues;
- supplier delays;
- warehouse delays;
- circumstances outside our control.
Customers are responsible for providing accurate and complete shipping information at checkout.
11. Returns, Refunds, Replacements, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy and Cancellation Policy.
By placing an order, you agree to those policies.
Used, played with, washed, stained, scented, damaged, altered, modified, or opened products may not be eligible for return unless required by law or approved by Fluffy Runner Staff.
For hygiene and product-quality reasons, plush items that have been used, damaged, washed, exposed to pets, smoke, odours, stains, or contaminants may be refused for return.
12. Customer Responsibilities
Customers are responsible for:
- reviewing product details before ordering;
- choosing the correct product, design, size, and variant;
- entering accurate shipping and billing information;
- using the product safely and properly;
- supervising children during use where appropriate;
- avoiding rough handling or aggressive shaking;
- keeping the product away from pets, fire, water, and unsafe conditions;
- following all care instructions;
- contacting us promptly if there is an issue.
Fluffy Runner is not responsible for problems caused by customer error, misuse, improper care, unsafe use, rough handling, or failure to follow instructions.
13. Product Photos, Reviews, and User Content
If you submit reviews, comments, photos, videos, feedback, or other content to Fluffy Runner, you grant us permission to use, display, reproduce, edit, and share that content for business, marketing, advertising, and promotional purposes, unless prohibited by law.
You agree not to submit content that is unlawful, misleading, abusive, harmful, offensive, or violates another person’s rights.
14. Intellectual Property
All website content, including logos, branding, product names, text, graphics, photos, designs, videos, icons, and page layouts, is owned by or licensed to Fluffy Runner unless otherwise stated.
You may not copy, reproduce, distribute, sell, modify, or use our content without written permission.
15. Third-Party Tools and Links
Our website may use third-party tools, apps, payment processors, shipping services, analytics tools, advertising platforms, or external links.
We are not responsible for third-party websites, services, policies, content, or actions.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Prohibited Uses
You may not use our website to:
- violate any law;
- commit fraud;
- submit false or misleading information;
- interfere with website security;
- upload viruses, malware, or harmful code;
- scrape, copy, or exploit website content;
- harass, abuse, or harm others;
- spam, phish, or collect information from others;
- interfere with the operation of our store;
- misuse our products in an unsafe or unlawful way.
We reserve the right to restrict or terminate access to our website if these Terms are violated.
17. Disclaimer of Warranties
Our website and products are provided on an “as available” basis.
To the fullest extent permitted by law, Fluffy Runner does not guarantee that:
- the website will always be available;
- the website will be error-free;
- products will meet every personal expectation;
- delivery will occur by a specific date;
- the running effect will match photos or videos exactly;
- movement speed will be identical on every product;
- plush shape, colour, texture, size, stitching, packaging, or appearance will be free from minor variations.
Nothing in these Terms limits any rights that cannot be limited under applicable law.
18. Limitation of Liability
To the fullest extent permitted by law, Fluffy Runner is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, injuries, irritation, allergic reactions, stains, property damage, pet damage, product misuse, or other losses arising from your use of our website or products.
Our total liability for any claim related to an order will not exceed the amount paid for that order, unless otherwise required by law.
19. Indemnification
You agree to indemnify and hold Fluffy Runner harmless from any claim, demand, loss, liability, damage, or expense arising from your breach of these Terms, misuse of the website, misuse of the product, violation of law, or violation of another person’s rights.
20. Governing Law
These Terms are governed by the laws applicable to the business location of Fluffy Runner, unless consumer protection laws in your location require otherwise.
21. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a new “Last updated” date.
By continuing to use our website after changes are posted, you agree to the updated Terms.
22. Contact Us
For questions about these Terms, contact us at: